IT Application Support System and Maintenance

Crest Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.: • 24x7 production support • technical support or break/fix services that are delivered for specific software products • Application enhancement (change) request management • Software Upgrade of application platforms • Application Database Migration Based on the customer’s needs and budget, Crest provides onsite, remote and a combination of both for support services. Remote troubleshooting capabilities may be delivered via telephone and email. Remote troubleshooting capabilities, installation assistance and basic usability assistance. Engagement Models: • Annual term technical support contracts. • Adhoc - pay-as-you-go • Incident based support