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Microsoft Dynamics CRM

Microsoft Dynamics CRM

Customer Relationship Management (CRM) has been and will be the key business strategy focus area in 21st century and will determine the success of the enterprise businesses worldwide.

Whereas the revenue generation for major CRM players in the market has increased, market share of only Microsoft Dynamics CRM has increased, proving the increasing popularity of Microsoft Dynamics CRM in CRM domain worldwide.

The main reasons for the MS CRM growth being as follows:

  1. Highly flexible to customize according to the business needs
  2. Implementation options available are both Software as a Service (SaaS)and On premise mode.
  3. A strong service module with integrated BI to provide best customer service experience.
  4. Improved UI and mobile availability to help sales people perform on the go
  5. Integration with Microsoft Outlook and office

Over the years we have gained expertise in implementing fresh MS CRM and supporting existing MS CRM Infrastructure. This has been a result of keeping MS CRM as one of our key focus area in expanding our business.

Keeping in mind the current growth model of CRM business worldwide, we have kept our business strategy on two drivers, which are customer retention and customer acquisition.

We provide following services specific to MS CRM.

  1. Sales, Services and Marketing Automation for enterprises using MS CRM

It is very much true that no two business run the same way. To start using MSCRM as vanilla product is possible but keeping in mind your business needs we use our extensive knowledge of Sales and Service industry with MSCRM expertise to make it best suitable as per your unique business needs.

We perform

  1. Detailed requirement analysis including consulting on best mode to implement MSCRM
  2. Decide with you, design and structure the MSCRM according to the requirements.
  3. Install (In case of on Premise) and configure it for your use
  4. Provide training to the users and operations team if required
  1. MSCRM implementation as XRM platform for Business Automation Solutions

MSCRM platforms capability to adapt to different business needs, its workflow engine and web services based architecture enable it to be used as base for various information systems. We have expertise in developing MS CRM based solutions, integrating with other systems in your organization for various business purposes.

We perform

  1. Understanding of the as is systems in the organization and detailed requirement analysis including consulting on best mode to implement MSCRM
  2. Decide with you, design and structure the complete solution
  3. Install (In case of on Premise) and configure it, customize and integrate it for your use
  4. Provide training to the users and operations team if required
  1. MSCRM Consulting for Existing Implementations

If you are already using MSCRM in your organization, it is very much possible to have new requirements including need to upgrade and migration to latest version of MSCRM. Whatever the scenario is, we have the right kind of experience and passion to take care of your needs.

We provide

  1. Customizations and new requirements development in your existing MSCRM infrastructure.
  2. Upgradation of older version of MSCRM to newer and latest version.
  3. Migration of Data from older version to never version of CRM
  1. MSCRM Support

For smoothly running your MSCRM application there might be few challenges, where operation team needs support. We provide end to end support for existing MSCRM customers on man day’s basis, event basis or incidence basis.

About Us

About Us

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Crest Business Solutions Sdn Bhd

Kuala Lumpur: A-18-13, The Scott Garden Soho, 289 Jalan Klang Lama, Kuala Lumpur, Malaysia 58000.

Johor : Business Suite, No. 2, Jalan Bioteknologi 1, Kawasan Perindustrian SILC, 79200, Iskandar Puteri, Johor, Malaysia

Phone: 03 79721777, Email: info@crestsolution.com.my

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